One of our senior account executives recently called me to solicit my aid in serving one of our clients who has need of a Security Operations Center or SOC. Her first question was “What do we need to know about developing a comprehensive plan for building out a customer SOC?” That is the right question to ask.
Here are nine key items I like to take into consideration:1. What building systems will the occupants of the SOC need to interact with?
Fire Alarm System
Remote door release / Intercoms
Card Management-and issuance
Video Management/Video Monitoring
Building systems (water, heat, gas, etc)
2. How many workstations will be in the SOC?
3. How many square feet are there to work with?
4. What level of system integration exists between the various electronic systems?
5. What is the natural workflow?
In the event of various emergencies?
During normal working conditions?
6. Will graphic displays or automation of notification improve response?
7. What are the air conditioning /cooling concerns and power requirements?
8. Is there back up power available?
9. How digital are the systems (mobile) and can a back up location or off-site location be created if needed?
These aren’t all of the questions that go into creating an effective SOC, but they are a reasonable start. Of course, words such as budget, supervisory views, redundancy, survivability, process and training, standardization are all good words to consider in your planning as well.