---
title: "Service Agreements: What You Need to Know"
description: The pros and cons of signing a service agreement. What a service agreement is, what it can and cannot do for your operation.
image: https://blog.abscosolutions.com/hubfs/Byron%20at%20work.jpg
---

[![AbscoLogo_NoBackground-2](https://blog.abscosolutions.com/hs-fs/hubfs/AbscoLogo_NoBackground-2.png?width=255&height=50&name=AbscoLogo_NoBackground-2.png "AbscoLogo_NoBackground-2")](https://blog.abscosolutions.com/)

# Absco Speaks: trusted resources on physical security

# [Service Agreements: What You Need to Know](https://blog.abscosolutions.com/service-agreements-what-you-need-to-know)

 Apr 7, 2021 2:08:31 PM / by [Erick Slabaugh, CEO, Absco Solutions](https://blog.abscosolutions.com/author/erick-salbaugh-ceo-absco-solutions)

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![Byron at work](https://blog.abscosolutions.com/hs-fs/hubfs/Byron%20at%20work.jpg?width=1024&name=Byron%20at%20work.jpg)

 

So, you say you don’t need a service agreement. You have it covered in house or you’ll call when you need service.

Before you make that decision, let’s take a look at what a service agreement is, what it can and can’t do for you, and what you risk without one.

**What is a service agreement?**

At its core, a service agreement indicates a reciprocal arrangement between two parties. They typically provide a scope of regular work to be performed to maintain your systems at a contracted rate for a length of time. Absent a service agreement there is no mutual arrangement and there is no guarantee of service. Some service agreements stipulate response time, hourly rates, and what scope of work is and is not included in the agreement.

**What should a good service agreement do for you?**

- Guarantee service in the case of a catastrophic event.
- Aid in preventing a catastrophic event through routine and recommended service (e.g., the routine oil change on the car). It should outline routine scopes of work to be performed and the interval they should be performed to maintain the system and/or meet compliance standards.
- Lock in your service rates at a certain level for a specified length of time.
- Ensure trained, expert technicians who understand your equipment inside and out. These service providers will also become familiar with your business and its procedures to help them understand what is essential for your business operations.

If you have a service contract with a reputable provider, they will make sure that your systems are kept up to date and maintained for top performance, which will reduce the likelihood of catastrophic problems.

**What is not covered by most service agreements?**

- The cost of replacing equipment that has failed.
- Service for other integrated systems that are not part of the covered system.
- Any permit costs associated with service.

**What are the risks of going without a service agreement?**

- Your in-house team may not maintain your systems to the level necessary to ensure compliance and/or avoid catastrophic events. (Often compliance testing like fire and sprinkler testing requires a certified external party to perform the testing.)
- A service vendor that isn’t under contract may not have time to address system issues that come up in a timely manner- catastrophic or not -because contracted customers take precedence.
- There may be a premium to be paid for service work that is not under contract.

Service agreements cost money, which you might be able to save if your in-house team has the knowledge and time to perform the necessary maintenance to keep your systems at their optimum performance level. If you are counting on them, make sure this is clearly outlined as part of their regular responsibilities, and that they have the skills and any required certifications to do the job. Even if they can do a good job of maintenance, in the case of a catastrophic event, without a service agreement, there is a greater risk of system downtime and higher emergency service costs, which may be more expensive than a service agreement. Most service companies offer discounts to clients who sign an agreement; and since you know how much you will pay upfront, you can plan for budgeting your maintenance costs ahead of time. In the long run, service agreements can offer you financial savings and peace of mind.

 

 

 Tags: [security planning](https://blog.abscosolutions.com/topic/security-planning), [Life-Safety](https://blog.abscosolutions.com/topic/life-safety), [ROI](https://blog.abscosolutions.com/topic/roi), [business operations](https://blog.abscosolutions.com/topic/business-operations), [service agreement](https://blog.abscosolutions.com/topic/service-agreement), [pros and cons](https://blog.abscosolutions.com/topic/pros-and-cons), [need to know](https://blog.abscosolutions.com/topic/need-to-know)

![Erick Slabaugh, CEO, Absco Solutions](https://blog.abscosolutions.com/hs-fs/hubfs/Erick%20Slabaugh%20Pic.jpg?width=100&height=100&name=Erick%20Slabaugh%20Pic.jpg)

#### Written by [Erick Slabaugh, CEO, Absco Solutions](https://blog.abscosolutions.com/author/erick-salbaugh-ceo-absco-solutions)

Erick Slabaugh has over 30 years of experience in the specialty contracting industry and is a serial entrepreneur. He is CEO and majority stockholder of Absco Solutions, “your facilities vulnerability mitigation experts”, with his primary responsibilities including strategic development, business development, and growth strategies. Erick is also the founder and CEO of FCP Insight, a SaaS business solution for specialty contractors. Erick brings a unique energy and creative vision to the business ventures, boards, and organizations that he belongs to and supports. Erick is known for his success in bringing business ideas and partnerships together and championing and ensuring that those relationships are mutually beneficial to those involved.

<https://www.linkedin.com/in/erick-slabaugh-63845b4/> <https://twitter.com/ErickWSlabaugh>

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- [cyber attack (2)](https://blog.abscosolutions.com/tag/cyber-attack)
- [discounts (2)](https://blog.abscosolutions.com/tag/discounts)
- [emergency radio signal (2)](https://blog.abscosolutions.com/tag/emergency-radio-signal)
- [forward migration program (2)](https://blog.abscosolutions.com/tag/forward-migration-program)
- [grants (2)](https://blog.abscosolutions.com/tag/grants)
- [need to know (2)](https://blog.abscosolutions.com/tag/need-to-know)
- [saftey (2)](https://blog.abscosolutions.com/tag/saftey)
- [security framework (2)](https://blog.abscosolutions.com/tag/security-framework)
- [service agreement (2)](https://blog.abscosolutions.com/tag/service-agreement)
- [threat detection (2)](https://blog.abscosolutions.com/tag/threat-detection)
- [video management system (2)](https://blog.abscosolutions.com/tag/video-management-system)
- [visitor management (2)](https://blog.abscosolutions.com/tag/visitor-management)
- [webinar (2)](https://blog.abscosolutions.com/tag/webinar)
- [25 years (1)](https://blog.abscosolutions.com/tag/25-years)
- [4K Bullet (1)](https://blog.abscosolutions.com/tag/4k-bullet)
- [AI Analytics (1)](https://blog.abscosolutions.com/tag/ai-analytics)
- [AOP IP (1)](https://blog.abscosolutions.com/tag/aop-ip)
- [Alarm (1)](https://blog.abscosolutions.com/tag/alarm)
- [Ally (1)](https://blog.abscosolutions.com/tag/ally)
- [Ava (1)](https://blog.abscosolutions.com/tag/ava)
- [Biometric Kiosk (1)](https://blog.abscosolutions.com/tag/biometric-kiosk)
- [COVID solutions (1)](https://blog.abscosolutions.com/tag/covid-solutions)
- [Call Station (1)](https://blog.abscosolutions.com/tag/call-station)
- [Cisco (1)](https://blog.abscosolutions.com/tag/cisco)
- [Cloud Management (1)](https://blog.abscosolutions.com/tag/cloud-management)
- [Cloud Services (1)](https://blog.abscosolutions.com/tag/cloud-services)
- [Cloud to Cloud Integration (1)](https://blog.abscosolutions.com/tag/cloud-to-cloud-integration)
- [Code (1)](https://blog.abscosolutions.com/tag/code)
- [Commend (1)](https://blog.abscosolutions.com/tag/commend)
- [Contactless Solution (1)](https://blog.abscosolutions.com/tag/contactless-solution)
- [Dan Norton (1)](https://blog.abscosolutions.com/tag/dan-norton)
- [E3 Series (1)](https://blog.abscosolutions.com/tag/e3-series)
- [ERCES (1)](https://blog.abscosolutions.com/tag/erces)
- [Expanders (1)](https://blog.abscosolutions.com/tag/expanders)
- [Expertise (1)](https://blog.abscosolutions.com/tag/expertise)
- [FICAM compliance (1)](https://blog.abscosolutions.com/tag/ficam-compliance)
- [Fluidmesh (1)](https://blog.abscosolutions.com/tag/fluidmesh)
- [Freedom Cloud (1)](https://blog.abscosolutions.com/tag/freedom-cloud)
- [Guardian (1)](https://blog.abscosolutions.com/tag/guardian)
- [H5A Camera (1)](https://blog.abscosolutions.com/tag/h5a-camera)
- [H5A Corner (1)](https://blog.abscosolutions.com/tag/h5a-corner)
- [H5A Dual Head Camera (1)](https://blog.abscosolutions.com/tag/h5a-dual-head-camera)
- [H5A Fisheye Camera (1)](https://blog.abscosolutions.com/tag/h5a-fisheye-camera)
- [HDSM SmartCodec (1)](https://blog.abscosolutions.com/tag/hdsm-smartcodec)
- [Healthcare (1)](https://blog.abscosolutions.com/tag/healthcare)
- [Hirsch Velocity Software (1)](https://blog.abscosolutions.com/tag/hirsch-velocity-software)
- [Intercom (1)](https://blog.abscosolutions.com/tag/intercom)
- [Intrusion (1)](https://blog.abscosolutions.com/tag/intrusion)
- [Julie Aspnes (1)](https://blog.abscosolutions.com/tag/julie-aspnes)
- [Ken Day (1)](https://blog.abscosolutions.com/tag/ken-day)
- [Outdoor Camera (1)](https://blog.abscosolutions.com/tag/outdoor-camera)
- [POE (1)](https://blog.abscosolutions.com/tag/poe)
- [PS Series (1)](https://blog.abscosolutions.com/tag/ps-series)
- [Plug and Play (1)](https://blog.abscosolutions.com/tag/plug-and-play)
- [Power Supply (1)](https://blog.abscosolutions.com/tag/power-supply)
- [Primis Readers (1)](https://blog.abscosolutions.com/tag/primis-readers)
- [Relationships (1)](https://blog.abscosolutions.com/tag/relationships)
- [Retail (1)](https://blog.abscosolutions.com/tag/retail)
- [S3 Series (1)](https://blog.abscosolutions.com/tag/s3-series)
- [SOC (1)](https://blog.abscosolutions.com/tag/soc)
- [Security Incident Management (1)](https://blog.abscosolutions.com/tag/security-incident-management)
- [Security Network (1)](https://blog.abscosolutions.com/tag/security-network)
- [Security Operations Center (1)](https://blog.abscosolutions.com/tag/security-operations-center)
- [Shield30 (1)](https://blog.abscosolutions.com/tag/shield30)
- [Shooter Detection Systems (1)](https://blog.abscosolutions.com/tag/shooter-detection-systems)
- [Team (1)](https://blog.abscosolutions.com/tag/team)
- [Temperature Detection (1)](https://blog.abscosolutions.com/tag/temperature-detection)
- [Thermal Camera (1)](https://blog.abscosolutions.com/tag/thermal-camera)
- [Tom Whitaker (1)](https://blog.abscosolutions.com/tag/tom-whitaker)
- [UL 2525 (1)](https://blog.abscosolutions.com/tag/ul-2525)
- [VMS (1)](https://blog.abscosolutions.com/tag/vms)
- [Velociti (1)](https://blog.abscosolutions.com/tag/velociti)
- [Video Verification (1)](https://blog.abscosolutions.com/tag/video-verification)
- [Wavesense (1)](https://blog.abscosolutions.com/tag/wavesense)
- [Windows 7 (1)](https://blog.abscosolutions.com/tag/windows-7)
- [Wireless locks (1)](https://blog.abscosolutions.com/tag/wireless-locks)
- [adaptive IR (1)](https://blog.abscosolutions.com/tag/adaptive-ir)
- [anytime anywhere (1)](https://blog.abscosolutions.com/tag/anytime-anywhere)
- [badging (1)](https://blog.abscosolutions.com/tag/badging)
- [bandwidth (1)](https://blog.abscosolutions.com/tag/bandwidth)
- [battery powered (1)](https://blog.abscosolutions.com/tag/battery-powered)
- [biometric screening panel (1)](https://blog.abscosolutions.com/tag/biometric-screening-panel)
- [browser-based web administration (1)](https://blog.abscosolutions.com/tag/browser-based-web-administration)
- [building monitoring (1)](https://blog.abscosolutions.com/tag/building-monitoring)
- [built-in PoE (1)](https://blog.abscosolutions.com/tag/built-in-poe)
- [cleanliness (1)](https://blog.abscosolutions.com/tag/cleanliness)
- [clients (1)](https://blog.abscosolutions.com/tag/clients)
- [code updates (1)](https://blog.abscosolutions.com/tag/code-updates)
- [customer service (1)](https://blog.abscosolutions.com/tag/customer-service)
- [dual authentication (1)](https://blog.abscosolutions.com/tag/dual-authentication)
- [emergency procedures (1)](https://blog.abscosolutions.com/tag/emergency-procedures)
- [facial recognition technology (1)](https://blog.abscosolutions.com/tag/facial-recognition-technology)
- [hybrid cloud security (1)](https://blog.abscosolutions.com/tag/hybrid-cloud-security)
- [infrastructure (1)](https://blog.abscosolutions.com/tag/infrastructure)
- [intrusion detection (1)](https://blog.abscosolutions.com/tag/intrusion-detection)
- [latest version (1)](https://blog.abscosolutions.com/tag/latest-version)
- [maintenance (1)](https://blog.abscosolutions.com/tag/maintenance)
- [network bandwidth (1)](https://blog.abscosolutions.com/tag/network-bandwidth)
- [pros and cons (1)](https://blog.abscosolutions.com/tag/pros-and-cons)
- [real-time visual intelligence (1)](https://blog.abscosolutions.com/tag/real-time-visual-intelligence)
- [redundancy (1)](https://blog.abscosolutions.com/tag/redundancy)
- [remote monitoring (1)](https://blog.abscosolutions.com/tag/remote-monitoring)
- [roughneck pro ptz (1)](https://blog.abscosolutions.com/tag/roughneck-pro-ptz)
- [school safety (1)](https://blog.abscosolutions.com/tag/school-safety)
- [scott anderson (1)](https://blog.abscosolutions.com/tag/scott-anderson)
- [security operations (1)](https://blog.abscosolutions.com/tag/security-operations)
- [stakeholders (1)](https://blog.abscosolutions.com/tag/stakeholders)
- [survivability (1)](https://blog.abscosolutions.com/tag/survivability)
- [thermal sensors (1)](https://blog.abscosolutions.com/tag/thermal-sensors)
- [training (1)](https://blog.abscosolutions.com/tag/training)
- [uTrust TS SC Contact Readers (1)](https://blog.abscosolutions.com/tag/utrust-ts-sc-contact-readers)
- [ultra-reliable wireless backhaul (1)](https://blog.abscosolutions.com/tag/ultra-reliable-wireless-backhaul)
- [up-to-the-moment video intelligence (1)](https://blog.abscosolutions.com/tag/up-to-the-moment-video-intelligence)
- [value (1)](https://blog.abscosolutions.com/tag/value)
- [video recording (1)](https://blog.abscosolutions.com/tag/video-recording)
- [wireless (1)](https://blog.abscosolutions.com/tag/wireless)

See all

### Recent Posts

## About Us

Absco Solutions is your [facility vulnerability expert](https://www.abscosolutions.com/#facility-vulnerability). We collaborate with you to determine where your organization’s safety and security could be improved, then design systems that integrate best-in-class products to protect what’s important to you. Specializing in multiple building campuses, we’ve been supplying the Northwest with [safety and security systems](https://www.abscosolutions.com/solutions/)for more than 40 years, a testament to happy clients and our deep expertise.

[Learn More](https://www.abscosolutions.com/about-us/)

## Contact Us

 1-800-705-1857

[info@abscosolutions.com](mailto:info@abscosolutions.com)

 3400 188th Street SW,  
Ste. 461   
 Lynnwood, Washington 98037

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