---
title: Getting the Maximum Benefit from Your System with Training
description: Training is vital for effectively and efficiently utilizing any safety and security system installed within your organization.
image: https://blog.abscosolutions.com/hubfs/office%20training%20v2.jpg
---
[](https://blog.abscosolutions.com/)
# Absco Speaks: trusted resources on physical security
# [Getting the Maximum Benefit from Your System with Training](https://blog.abscosolutions.com/training)
Nov 10, 2020 1:51:45 PM / by [Julie Aspnes & Tony Spicochi](https://blog.abscosolutions.com/author/julie-aspnes-tony-spicochi)
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Training is an essential part of effectively and efficiently using any system installed for the safety and security of your organization. End users want training related to the specific system they will be interacting with and specifically to the way they are programmed to operate. Training on how to program your new or existing system is only half of the equation; understanding the purpose for the system(s) and what it is designed to do is of even greater importance.
The purpose of a fire life safety or security system and what it is designed to do is best addressed during the discovery process before finalizing and installing a specific system. Your integrator should consult with you to decide what your short- and long-term facility goals are. They can then review options of various system capabilities, how they can be integrated, and which would best meet your organization’s needs within your current budget.
For example, consideration of an access control system is not simply about taking keys out of people’s hands to minimize the potential of lost keys and the associated cost of replacing locks; the big objectives of access control are **identification**, **authorization,** and **protection**.
- Identification – identify and track the who, what, where and when – who accessed a specific space via a specific door on what specific dates and times.
- Authorization – control who is authorized to access specific areas, rooms, sections, doors, etc. Set permissions and controls around what days of the week, times of day, specific personnel can access specific areas.
- Protection – protect the important items and personnel by specifying access for secured areas.
To understand programing and use of your system, your integrator should offer onsite and remote training options with a certified technician, which can be requested in a quote, as a service call, part of your service agreements or with any new installation. Some types of trainings that are available include:
- Fire alarm – how to: run fire alarm drills on your own; put systems into test; silence, acknowledge, reset panels; clean smoke detectors.
- Video surveillance – operator and administrative training on software, including how to view recorded vs. live video feeds, user creation, integrations, bookmarking, etc.
- Access control - operator and administrator training on software, including holiday/door schedules, door groups, user groups, credential creation, developing your own printed card format, and implementing: threat levels, lockdowns, and custom reports, etc.
- Intrusion detection – how to arm/disarm the system; how to bypass faults, etc.
Many product vendors offer end user trainings online for registered end users as well. For example:
- Avigilon- [https://www.avigilon.com/login?url=https://partners.avigilon.com/avigilonstore](https://www.avigilon.com/login?url=https://partners.avigilon.com/avigilonstore). They also have YouTube videos: [https://www.youtube.com/playlist?list=PL05091E943AA92F20](https://www.youtube.com/playlist?list=PL05091E943AA92F20)
- Identiv –: [https://academy.identiv.com/](https://academy.identiv.com/)
- Bosch –[https://academy.globalteach.com/ST/Login.aspx](https://academy.globalteach.com/ST/Login.aspx)
Some product vendors also offer in-person or virtual training sessions. For example:
- GWFCI – offers end user training as long as a certified dealer representative attends the training with the end user. Both the dealer and end user pay for class fees and programming dongle fees. If an end user wants this, their dealer must receive permission from GWFCI prior to the training. Note: This is the only way an end user can get a programming dongle to make programming changes on their own.
- Avigilon – offers Elite level dealers’ clients direct vendor trainings.
Training can be conducted at any time while a system is operational – after the first time a system is commissioned, as part of your new hire orientation for new staff members, when new software updates are released by manufacturers, or any time someone wants a refresher of the information. Growth and development never stop, and training can always follow suit!
If you are interested in any of these trainings or others, contact your Absco Solutions Account Executive, [salessupport@abscosolutions.com](mailto:salessupport@abscosolutions.com), or Absco’s Operations department [info@abscosolutions.com](mailto:info@abscosolutions.com) for more information.
The purpose of a fire life safety or security system and what it is designed to do is best addressed during the discovery process before finalizing and installing a specific system. Your integrator should consult with you to decide what your short- and long-term facility goals are. They can then review options of various system capabilities, how they can be integrated, and which would best meet your organization’s needs within your current budget.
For example, consideration of an access control system is not simply about taking keys out of people’s hands to minimize the potential of lost keys and the associated cost of replacing locks; the big objectives of access control are **identification**, **authorization,** and **protection**.
- Identification – identify and track the who, what, where and when – who accessed a specific space via a specific door on what specific dates and times.
- Authorization – control who is authorized to access specific areas, rooms, sections, doors, etc. Set permissions and controls around what days of the week, times of day, specific personnel can access specific areas.
- Protection – protect the important items and personnel by specifying access for secured areas.
To understand programing and use of your system, your integrator should offer onsite and remote training options with a certified technician, which can be requested in a quote, as a service call, part of your service agreements or with any new installation. Some types of trainings that are available include:
- Fire alarm – how to: run fire alarm drills on your own; put systems into test; silence, acknowledge, reset panels; clean smoke detectors.
- Video surveillance – operator and administrative training on software, including how to view recorded vs. live video feeds, user creation, integrations, bookmarking, etc.
- Access control - operator and administrator training on software, including holiday/door schedules, door groups, user groups, credential creation, developing your own printed card format, and implementing: threat levels, lockdowns, and custom reports, etc.
- Intrusion detection – how to arm/disarm the system; how to bypass faults, etc.
Many product vendors offer end user trainings online for registered end users as well. For example:
- Avigilon- [https://www.avigilon.com/login?url=https://partners.avigilon.com/avigilonstore](https://www.avigilon.com/login?url=https://partners.avigilon.com/avigilonstore). They also have YouTube videos: [https://www.youtube.com/playlist?list=PL05091E943AA92F20](https://www.youtube.com/playlist?list=PL05091E943AA92F20)
- Identiv –: [https://academy.identiv.com/](https://academy.identiv.com/)
- Bosch –[https://academy.globalteach.com/ST/Login.aspx](https://academy.globalteach.com/ST/Login.aspx)
Some product vendors also offer in-person or virtual training sessions. For example:
- GWFCI – offers end user training as long as a certified dealer representative attends the training with the end user. Both the dealer and end user pay for class fees and programming dongle fees. If an end user wants this, their dealer must receive permission from GWFCI prior to the training. Note: This is the only way an end user can get a programming dongle to make programming changes on their own.
- Avigilon – offers Elite level dealers’ clients direct vendor trainings.
Training can be conducted at any time while a system is operational – after the first time a system is commissioned, as part of your new hire orientation for new staff members, when new software updates are released by manufacturers, or any time someone wants a refresher of the information. Growth and development never stop, and training can always follow suit!
If you are interested in any of these trainings or others, contact your Absco Solutions Account Executive, [salessupport@abscosolutions.com](mailto:salessupport@abscosolutions.com), or Absco’s Operations department [info@abscosolutions.com](mailto:info@abscosolutions.com) for more information.
Tags: [video surveillance](https://blog.abscosolutions.com/topic/video-surveillance), [Avigilon](https://blog.abscosolutions.com/topic/avigilon), [access control](https://blog.abscosolutions.com/topic/access-control), [Gamewell FCI](https://blog.abscosolutions.com/topic/gamewell-fci), [fire Alarm](https://blog.abscosolutions.com/topic/fire-alarm), [Identiv](https://blog.abscosolutions.com/topic/identiv), [training](https://blog.abscosolutions.com/topic/training)
#### Written by [Julie Aspnes & Tony Spicochi](https://blog.abscosolutions.com/author/julie-aspnes-tony-spicochi)
Julie Aspnes has worked in the security and fire safety industry for over 12 years with Absco Solutions. Her primary responsibility is managing of all services provided by the Operations department. Julie developed her management and customer service skills working in the retail management industry for 4 years before joining the Absco team in 2007 as an Operations Assistant. She has grown from administrative support into her current role as the Corporate Operations Manager and has been a member of the Goal Management Team since 2010. Tony Spicochi has worked in the security and fire safety industry since 2009 and joined Absco in that same year as a low voltage electrical apprentice. After attaining his electrical low-voltage journey license, Tony accepted greater responsibilities, becoming a lead technician, Field Supervisor and now Operations Program Manager. He is versatile in the installation of fire alarm systems, access control, video surveillance, and security systems. Tony has certifications in Hirsch, Bosch Gv2, GV3, B Series and Hirsch which gives him extensive knowledge in these fields. Tony is an authorized factory-trained technician for Gamewell-FCI, Door King and Hirsch Electronics. His considerable experience with Honeywell, Ademco, Bosch, and Avigilon systems enable him to oversee almost any security project. He also has achieved a NICET II certification for Fire Alarm Systems in Washington.
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- [H5 Pro Camera (4)](https://blog.abscosolutions.com/tag/h5-pro-camera)
- [Higher Education (4)](https://blog.abscosolutions.com/tag/higher-education)
- [IT Security (4)](https://blog.abscosolutions.com/tag/it-security)
- [K-12 Education (4)](https://blog.abscosolutions.com/tag/k-12-education)
- [Life-Safety (4)](https://blog.abscosolutions.com/tag/life-safety)
- [Motorola (4)](https://blog.abscosolutions.com/tag/motorola)
- [bi-directional amplifier (4)](https://blog.abscosolutions.com/tag/bi-directional-amplifier)
- [Absco Solutions (3)](https://blog.abscosolutions.com/tag/absco-solutions)
- [COVID-19 (3)](https://blog.abscosolutions.com/tag/covid-19)
- [End of Life (3)](https://blog.abscosolutions.com/tag/end-of-life)
- [NFPA (3)](https://blog.abscosolutions.com/tag/nfpa)
- [NVR (3)](https://blog.abscosolutions.com/tag/nvr)
- [Reopening (3)](https://blog.abscosolutions.com/tag/reopening)
- [alertenterprise (3)](https://blog.abscosolutions.com/tag/alertenterprise)
- [communication (3)](https://blog.abscosolutions.com/tag/communication)
- [open platform vms (3)](https://blog.abscosolutions.com/tag/open-platform-vms)
- [safety (3)](https://blog.abscosolutions.com/tag/safety)
- [security budget (3)](https://blog.abscosolutions.com/tag/security-budget)
- [video analytics (3)](https://blog.abscosolutions.com/tag/video-analytics)
- [vulnerability (3)](https://blog.abscosolutions.com/tag/vulnerability)
- [AHJ (2)](https://blog.abscosolutions.com/tag/ahj)
- [COVID self assessment (2)](https://blog.abscosolutions.com/tag/covid-self-assessment)
- [Cybersecurity (2)](https://blog.abscosolutions.com/tag/cybersecurity)
- [Integrated Systems (2)](https://blog.abscosolutions.com/tag/integrated-systems)
- [NIC (2)](https://blog.abscosolutions.com/tag/nic)
- [ROI (2)](https://blog.abscosolutions.com/tag/roi)
- [Rescue Solutions (2)](https://blog.abscosolutions.com/tag/rescue-solutions)
- [Thermal Biometric Kiosk (2)](https://blog.abscosolutions.com/tag/thermal-biometric-kiosk)
- [Two-way radio (2)](https://blog.abscosolutions.com/tag/two-way-radio)
- [V1000 360° Multi-Sensor Camera (2)](https://blog.abscosolutions.com/tag/v1000-360-multi-sensor-camera)
- [Velocity Vision (2)](https://blog.abscosolutions.com/tag/velocity-vision)
- [Visual Intelligence (2)](https://blog.abscosolutions.com/tag/visual-intelligence)
- [basis of design (2)](https://blog.abscosolutions.com/tag/basis-of-design)
- [business operations (2)](https://blog.abscosolutions.com/tag/business-operations)
- [certified technician (2)](https://blog.abscosolutions.com/tag/certified-technician)
- [code compliant (2)](https://blog.abscosolutions.com/tag/code-compliant)
- [code requirements (2)](https://blog.abscosolutions.com/tag/code-requirements)
- [community (2)](https://blog.abscosolutions.com/tag/community)
- [concealed weapons detection (2)](https://blog.abscosolutions.com/tag/concealed-weapons-detection)
- [cyber attack (2)](https://blog.abscosolutions.com/tag/cyber-attack)
- [discounts (2)](https://blog.abscosolutions.com/tag/discounts)
- [emergency radio signal (2)](https://blog.abscosolutions.com/tag/emergency-radio-signal)
- [forward migration program (2)](https://blog.abscosolutions.com/tag/forward-migration-program)
- [grants (2)](https://blog.abscosolutions.com/tag/grants)
- [need to know (2)](https://blog.abscosolutions.com/tag/need-to-know)
- [saftey (2)](https://blog.abscosolutions.com/tag/saftey)
- [security framework (2)](https://blog.abscosolutions.com/tag/security-framework)
- [service agreement (2)](https://blog.abscosolutions.com/tag/service-agreement)
- [threat detection (2)](https://blog.abscosolutions.com/tag/threat-detection)
- [video management system (2)](https://blog.abscosolutions.com/tag/video-management-system)
- [visitor management (2)](https://blog.abscosolutions.com/tag/visitor-management)
- [webinar (2)](https://blog.abscosolutions.com/tag/webinar)
- [25 years (1)](https://blog.abscosolutions.com/tag/25-years)
- [4K Bullet (1)](https://blog.abscosolutions.com/tag/4k-bullet)
- [AI Analytics (1)](https://blog.abscosolutions.com/tag/ai-analytics)
- [AOP IP (1)](https://blog.abscosolutions.com/tag/aop-ip)
- [Alarm (1)](https://blog.abscosolutions.com/tag/alarm)
- [Ally (1)](https://blog.abscosolutions.com/tag/ally)
- [Ava (1)](https://blog.abscosolutions.com/tag/ava)
- [Biometric Kiosk (1)](https://blog.abscosolutions.com/tag/biometric-kiosk)
- [COVID solutions (1)](https://blog.abscosolutions.com/tag/covid-solutions)
- [Call Station (1)](https://blog.abscosolutions.com/tag/call-station)
- [Cisco (1)](https://blog.abscosolutions.com/tag/cisco)
- [Cloud Management (1)](https://blog.abscosolutions.com/tag/cloud-management)
- [Cloud Services (1)](https://blog.abscosolutions.com/tag/cloud-services)
- [Cloud to Cloud Integration (1)](https://blog.abscosolutions.com/tag/cloud-to-cloud-integration)
- [Code (1)](https://blog.abscosolutions.com/tag/code)
- [Commend (1)](https://blog.abscosolutions.com/tag/commend)
- [Contactless Solution (1)](https://blog.abscosolutions.com/tag/contactless-solution)
- [Dan Norton (1)](https://blog.abscosolutions.com/tag/dan-norton)
- [E3 Series (1)](https://blog.abscosolutions.com/tag/e3-series)
- [ERCES (1)](https://blog.abscosolutions.com/tag/erces)
- [Expanders (1)](https://blog.abscosolutions.com/tag/expanders)
- [Expertise (1)](https://blog.abscosolutions.com/tag/expertise)
- [FICAM compliance (1)](https://blog.abscosolutions.com/tag/ficam-compliance)
- [Fluidmesh (1)](https://blog.abscosolutions.com/tag/fluidmesh)
- [Freedom Cloud (1)](https://blog.abscosolutions.com/tag/freedom-cloud)
- [Guardian (1)](https://blog.abscosolutions.com/tag/guardian)
- [H5A Camera (1)](https://blog.abscosolutions.com/tag/h5a-camera)
- [H5A Corner (1)](https://blog.abscosolutions.com/tag/h5a-corner)
- [H5A Dual Head Camera (1)](https://blog.abscosolutions.com/tag/h5a-dual-head-camera)
- [H5A Fisheye Camera (1)](https://blog.abscosolutions.com/tag/h5a-fisheye-camera)
- [HDSM SmartCodec (1)](https://blog.abscosolutions.com/tag/hdsm-smartcodec)
- [Healthcare (1)](https://blog.abscosolutions.com/tag/healthcare)
- [Hirsch Velocity Software (1)](https://blog.abscosolutions.com/tag/hirsch-velocity-software)
- [Intercom (1)](https://blog.abscosolutions.com/tag/intercom)
- [Intrusion (1)](https://blog.abscosolutions.com/tag/intrusion)
- [Julie Aspnes (1)](https://blog.abscosolutions.com/tag/julie-aspnes)
- [Ken Day (1)](https://blog.abscosolutions.com/tag/ken-day)
- [Outdoor Camera (1)](https://blog.abscosolutions.com/tag/outdoor-camera)
- [POE (1)](https://blog.abscosolutions.com/tag/poe)
- [PS Series (1)](https://blog.abscosolutions.com/tag/ps-series)
- [Plug and Play (1)](https://blog.abscosolutions.com/tag/plug-and-play)
- [Power Supply (1)](https://blog.abscosolutions.com/tag/power-supply)
- [Primis Readers (1)](https://blog.abscosolutions.com/tag/primis-readers)
- [Relationships (1)](https://blog.abscosolutions.com/tag/relationships)
- [Retail (1)](https://blog.abscosolutions.com/tag/retail)
- [S3 Series (1)](https://blog.abscosolutions.com/tag/s3-series)
- [SOC (1)](https://blog.abscosolutions.com/tag/soc)
- [Security Incident Management (1)](https://blog.abscosolutions.com/tag/security-incident-management)
- [Security Network (1)](https://blog.abscosolutions.com/tag/security-network)
- [Security Operations Center (1)](https://blog.abscosolutions.com/tag/security-operations-center)
- [Shield30 (1)](https://blog.abscosolutions.com/tag/shield30)
- [Shooter Detection Systems (1)](https://blog.abscosolutions.com/tag/shooter-detection-systems)
- [Team (1)](https://blog.abscosolutions.com/tag/team)
- [Temperature Detection (1)](https://blog.abscosolutions.com/tag/temperature-detection)
- [Thermal Camera (1)](https://blog.abscosolutions.com/tag/thermal-camera)
- [Tom Whitaker (1)](https://blog.abscosolutions.com/tag/tom-whitaker)
- [UL 2525 (1)](https://blog.abscosolutions.com/tag/ul-2525)
- [VMS (1)](https://blog.abscosolutions.com/tag/vms)
- [Velociti (1)](https://blog.abscosolutions.com/tag/velociti)
- [Video Verification (1)](https://blog.abscosolutions.com/tag/video-verification)
- [Wavesense (1)](https://blog.abscosolutions.com/tag/wavesense)
- [Windows 7 (1)](https://blog.abscosolutions.com/tag/windows-7)
- [Wireless locks (1)](https://blog.abscosolutions.com/tag/wireless-locks)
- [adaptive IR (1)](https://blog.abscosolutions.com/tag/adaptive-ir)
- [anytime anywhere (1)](https://blog.abscosolutions.com/tag/anytime-anywhere)
- [badging (1)](https://blog.abscosolutions.com/tag/badging)
- [bandwidth (1)](https://blog.abscosolutions.com/tag/bandwidth)
- [battery powered (1)](https://blog.abscosolutions.com/tag/battery-powered)
- [biometric screening panel (1)](https://blog.abscosolutions.com/tag/biometric-screening-panel)
- [browser-based web administration (1)](https://blog.abscosolutions.com/tag/browser-based-web-administration)
- [building monitoring (1)](https://blog.abscosolutions.com/tag/building-monitoring)
- [built-in PoE (1)](https://blog.abscosolutions.com/tag/built-in-poe)
- [cleanliness (1)](https://blog.abscosolutions.com/tag/cleanliness)
- [clients (1)](https://blog.abscosolutions.com/tag/clients)
- [code updates (1)](https://blog.abscosolutions.com/tag/code-updates)
- [customer service (1)](https://blog.abscosolutions.com/tag/customer-service)
- [dual authentication (1)](https://blog.abscosolutions.com/tag/dual-authentication)
- [emergency procedures (1)](https://blog.abscosolutions.com/tag/emergency-procedures)
- [facial recognition technology (1)](https://blog.abscosolutions.com/tag/facial-recognition-technology)
- [hybrid cloud security (1)](https://blog.abscosolutions.com/tag/hybrid-cloud-security)
- [infrastructure (1)](https://blog.abscosolutions.com/tag/infrastructure)
- [intrusion detection (1)](https://blog.abscosolutions.com/tag/intrusion-detection)
- [latest version (1)](https://blog.abscosolutions.com/tag/latest-version)
- [maintenance (1)](https://blog.abscosolutions.com/tag/maintenance)
- [network bandwidth (1)](https://blog.abscosolutions.com/tag/network-bandwidth)
- [pros and cons (1)](https://blog.abscosolutions.com/tag/pros-and-cons)
- [real-time visual intelligence (1)](https://blog.abscosolutions.com/tag/real-time-visual-intelligence)
- [redundancy (1)](https://blog.abscosolutions.com/tag/redundancy)
- [remote monitoring (1)](https://blog.abscosolutions.com/tag/remote-monitoring)
- [roughneck pro ptz (1)](https://blog.abscosolutions.com/tag/roughneck-pro-ptz)
- [school safety (1)](https://blog.abscosolutions.com/tag/school-safety)
- [scott anderson (1)](https://blog.abscosolutions.com/tag/scott-anderson)
- [security operations (1)](https://blog.abscosolutions.com/tag/security-operations)
- [stakeholders (1)](https://blog.abscosolutions.com/tag/stakeholders)
- [survivability (1)](https://blog.abscosolutions.com/tag/survivability)
- [thermal sensors (1)](https://blog.abscosolutions.com/tag/thermal-sensors)
- [training (1)](https://blog.abscosolutions.com/tag/training)
- [uTrust TS SC Contact Readers (1)](https://blog.abscosolutions.com/tag/utrust-ts-sc-contact-readers)
- [ultra-reliable wireless backhaul (1)](https://blog.abscosolutions.com/tag/ultra-reliable-wireless-backhaul)
- [up-to-the-moment video intelligence (1)](https://blog.abscosolutions.com/tag/up-to-the-moment-video-intelligence)
- [value (1)](https://blog.abscosolutions.com/tag/value)
- [video recording (1)](https://blog.abscosolutions.com/tag/video-recording)
- [wireless (1)](https://blog.abscosolutions.com/tag/wireless)
See all
### Recent Posts
## About Us
Absco Solutions is your [facility vulnerability expert](https://www.abscosolutions.com/#facility-vulnerability). We collaborate with you to determine where your organization’s safety and security could be improved, then design systems that integrate best-in-class products to protect what’s important to you. Specializing in multiple building campuses, we’ve been supplying the Northwest with [safety and security systems](https://www.abscosolutions.com/solutions/)for more than 40 years, a testament to happy clients and our deep expertise.
[Learn More](https://www.abscosolutions.com/about-us/)
## Contact Us
1-800-705-1857
[info@abscosolutions.com](mailto:info@abscosolutions.com)
3400 188th Street SW,
Ste. 461
Lynnwood, Washington 98037
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